Last Updated: November 27, 2025
Hello and welcome! These Terms of Service are an agreement formed between you and Alperen LTD. They cover the website available at Wollo.ai (the “Website”), and the Wollo mobile application (the “App”). In these Terms we’ll sometimes refer to Alperen LTD as “Wollo,” “Company,” “we,” or “us.” We’ll refer to our Website and App, together with any content, tools, features, and functionality offered on or through them as the “Services.”
These Terms govern your access to and use of the Services. Please read them carefully, as they include important information about your legal rights. By accessing or using the Services, you’re agreeing to these Terms. If you don’t understand or agree to these Terms, please don’t use the Services.
In these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.
NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER.
By agreeing to these Terms, you agree to resolve all disputes with us through binding individual arbitration. That means you also waive any right to have those disputes decided by a judge or jury, and you waive your right to participate in class actions, class arbitrations, or representative actions. You have the right to opt out of arbitration as explained below in the section entitled "Dispute Resolution By Binding Arbitration."
Wollo is a social media platform for creators and AI characters. The Services allow you to create and customize AI characters, generate images, chat with characters created by yourself and others, follow other creators, and engage with the community through likes, comments, and other social features.
When you register to use the Services, you agree to provide accurate and complete information about yourself. If you are under 13 years old OR if you are under 16 years old and a citizen or resident in the European Economic Area (EEA) or the United Kingdom (UK), do not sign up for the Services – you are not authorized to use them.
You are responsible for maintaining the confidentiality of your password and account, and for all activities that occur under your password or account. You agree to immediately notify Wollo of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session when accessing the Services. Wollo will not be liable for any loss or damage arising from your failure to comply with this paragraph.
You acknowledge that Wollo may establish general practices and limits concerning use of the Services. These may include, without limitation, the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Wollo’s servers on your behalf. You agree that Wollo has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded to the Services. You acknowledge that Wollo reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Wollo reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
You consent to receive notifications from us electronically to the e-mail address you provide to us. These notifications may be about your account, changes to our service, or other updates or marketing relating to our service.
In addition to agreeing to comply with our Community Guidelines, which are incorporated herein, you agree to comply with the following conditions in using the Services. You are solely responsible for all content you submit to the Services. (When we say “content you submit” and similar terms, we mean anything you seek to post, transmit, or share, including but not limited to text, images, sounds, video, graphics, information, or other data.)
You agree not to submit any content that:
You likewise agree not to do any of the following in connection with your use of the Services:
To the extent Wollo chooses to support voice, audio, or video features, you agree not to do any of the following in connection with your use of the Services:
When using Wollo's social features, including but not limited to following creators, liking content, and leaving comments, you agree to:
We reserve the right to investigate and take appropriate action against anyone who we conclude, in our sole discretion, has violated the provisions above. That action may include, without limitation, restricting the visibility of content, removing likes or comments, suspending or removing content from the Services, suspending or terminating your account, restricting your ability to create characters or images, and reporting you to law enforcement.
We use automated and manual measures to help identify activities that may be illegal (such as terrorism content and child sexual exploitation and abuse content), non-compliant and/or fail to comply with these Terms of Service and/or our Community Guidelines.
You can report content, characters, images, or user behavior by using the reporting features available within the Services. You can also report content and make other complaints by contacting us at [email protected]. We may share information from your report with the user who provided the reported content in investigating whether the reported content complies with these Terms of Service and applicable law and to provide reasons for our measures.
When you submit content to the Services, you represent and warrant that you own all right, title and interest in and to that content (including, without limitation, all copyrights and rights of publicity), or that you have received all necessary permissions, clearances, and authorizations in order to submit it to the Services for the uses contemplated in these Terms.
When you submit such content, you retain whatever ownership rights in that content you had to begin with. You grant Wollo, to the fullest extent permitted under the law, a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, make available, store, modify, exploit, commercialize and otherwise use the content for any Wollo-related purpose in any form, medium or technology now known or later developed, including without limitation to operate, improve and provide the Services.
You agree that these rights and licenses include a right for Wollo to allow other users of the Services to access, use, and interact with the content you submitted. You agree that these rights and licenses also include a right for Wollo to make the content available to, and pass these rights along to, others with whom we have contractual relationships, and to otherwise permit access to or disclose the content to third parties if we determine such access is or may be necessary or appropriate.
While we're not required to do so, we may access, review, screen, edit, modify and delete your content at any time and for any reason, including to provide and develop the Services or if we think the content violates these Terms or any applicable laws.
When you create an AI character using the Services in accordance with these Terms, then as between you and Wollo, you own all rights in that character, including its personality, characteristics, and defining attributes. When you generate content of any kind using the Services – for example, character responses and dialogues, AI-generated images, or other materials (collectively “Generated Content”) – then as between you and Wollo, you own that Generated Content, subject to the license granted to Wollo below.
You grant Wollo, to the fullest extent permitted under the law, a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, make available, store, access, modify, exploit, commercialize and otherwise use your characters and all Generated Content for any purpose in any form, medium or technology now known or later developed, including but not limited to (i) facilitating other users' ability to interact with your characters and view or interact with your Generated Content; (ii) displaying your characters and Generated Content in social feeds, discovery features, and recommendations; (iii) allowing other users to like, comment on, and share your characters and Generated Content; (iv) promoting the Services on- or off-service; and (v) training and developing our AI models and systems.
When you make a character publicly available on Wollo, you acknowledge that other users may interact with that character, and any content generated through those interactions may be subject to the same terms. You understand that while you retain ownership of the characters you create, the social nature of the platform means your characters may be discovered, followed, and interacted with by the community.
You acknowledge and agree that the Services may contain content or features protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. In connection with your use of the Services you will not engage in or use any data mining, robots, scraping or similar automated data gathering or extraction methods. If you are blocked by us from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address), and that any further access to the Services is without the authorization of Wollo.
Any use of the Services or content on the Services other than as specifically authorized herein is strictly prohibited. Any rights not expressly granted herein are reserved by us.
The Wollo name and logos are trademarks of Alperen LTD (collectively the “Wollo Trademarks”). Other trademarks used and displayed via the Services may be trademarks of their respective owners who may or may not endorse or be affiliated with or connected to Wollo. Nothing in these Terms or the Services should be construed as granting any license or right to use any of Wollo Trademarks without our prior written permission in each instance. All goodwill generated from the use of Wollo Trademarks will inure to our exclusive benefit.
Under no circumstances will Wollo be liable for any content or materials of any third parties, including characters created by other users, Generated Content, images, comments, or other user interactions. This includes, but is not limited to, infringement of intellectual property rights, errors or omissions in any content, and any loss or damage of any kind incurred as a result of the use of any such content.
You acknowledge that we do not pre-screen all content and that AI-generated content, by its nature, is unpredictable and may produce Generated Content that is inaccurate, offensive, or does not reflect the views of Wollo or the character creator. You agree that you must evaluate, and bear all risks associated with, the use of any content, characters, or Generated Content. You should not rely on the accuracy or completeness of statements made in content or Generated Content, and if you do so, you acknowledge that it is at your own risk.
As a social platform, Wollo enables interaction between creators and with characters created by the community. You acknowledge that characters created by other users are the creative works of those users, and that interactions you have with those characters may generate content that is visible to others or to the character’s creator. You are responsible for your own interactions and any content you generate through those interactions.
You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse or remove any content (including characters, Generated Content, images, comments, and other social interactions) that is available via the Services. Without limiting the foregoing, we have the right to remove any content that violates these Terms or is deemed otherwise objectionable by us, in our sole discretion.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Services provided by you to Wollo are non-confidential, and that we are entitled to use and disseminate them for any purpose, without acknowledgment of or compensation to you.
You acknowledge and agree that we may preserve content and metadata in compliance with applicable law and our Privacy Policy. You acknowledge and agree that we may disclose content and/or metadata if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Wollo, its users and the public.
Wollo respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you can notify Wollo of your infringement claim by contacting us at [email protected].
A written notification of claimed copyright infringement should include the following information:
If you believe that your content was removed or disabled due to a copyright notice, and you believe the content is not infringing, you may send us a written counter-notice containing the following information:
If we receive a counter-notice, we will send a copy of the counter-notice to the original complaining party informing them that we will restore the removed/disabled content within 14 business days unless the original complaining party tells us they have filed a court action relating to the content.
In accordance with applicable law, Wollo has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are deemed to be repeat infringers. Wollo may also at its sole discretion limit access to the Services or terminate the registrations of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
The Services or third parties may provide links or other access to other sites and resources on the Internet or to third-party applications. Wollo has no control over such sites, resources or applications and Wollo is not responsible for and does not endorse them. You acknowledge and agree that Wollo will not be responsible or liable, directly or indirectly, for any damage or loss caused by reliance on any content, events, goods or services available on or through any such sites, resources or applications. Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that Wollo is not liable for any loss or claim that you may have against any such third party.
If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You are responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.
You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your cancellation rights.
If you purchased your subscription from a mobile app store, you’ll need to cancel your subscription and submit a request for a refund through the Apple App Store or Google Play using their respective procedures.
If you purchased your subscription via the website, please contact us at [email protected] for cancellation instructions.
We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase. Please note the features and functionality of our paid Services are often dynamic and may be subject to change at any time without prior notice.
You agree to release, indemnify and hold Wollo and its affiliates and their officers, employees, directors and agents harmless from any and all losses, damages, and expenses of any kind arising out of or relating to your use of the Services. Without limiting the foregoing, the release and indemnification described above includes reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Services.
Your use of the Services is at your sole risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis. Wollo expressly disclaims all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
Wollo makes no warranty that (i) the Services will meet your requirements, (ii) the Services will be uninterrupted, timely, secure, or error-free, or (iii) the results that may be obtained from the use of the Services will be accurate or reliable.
You understand and agree that Wollo will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or damages for loss of profits including but not limited to damages for loss of goodwill, use, data or other intangible losses (even if Wollo has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from: (i) the use or the inability to use the Services; (ii) your access, use, creation of, or interaction with any content or Generated Content; (iii) your sharing with any third party of any content or Generated Content; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party (including users) on the Services; or (vi) any other matter relating to the Services.
In no event will Wollo’s total liability to you for all damages, losses or causes of action exceed the greater of: (i) €100; or (ii) the amount you paid Wollo (if any) in connection with your use of the Services.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations set forth above may not apply to you. If you are dissatisfied with any portion of the Services or with these terms of use, your sole and exclusive remedy is to discontinue use of the Services.
This paragraph applies if you are located in the European Economic Area: No exemption from liability applies to damages insofar as these are based on a breach of a cardinal contractual obligation or on intentional or grossly negligent behavior on our part or our legal representatives or employees. If we breach a cardinal contractual obligation only through slight negligence, our liability is limited to the foreseeable typical damage. The liability for culpable injury to life, body, or health remains unaffected.
This section affects your rights so please read it carefully.
This Dispute Resolution by Binding Arbitration section of the Terms is referred to in these Terms as the “Arbitration Agreement.” You and Wollo agree that any and all disputes or claims that have arisen or may arise between you and Wollo, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify.
The arbitration will be conducted in accordance with the Rules of Arbitration of the Cyprus Arbitration and Mediation Centre or another mutually agreed arbitration body. The arbitration shall take place in Cyprus unless the parties agree otherwise.
You and Wollo agree that, by entering into these Terms, you and Wollo are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not by a judge or a jury.
If you do not want to be bound by the Arbitration Agreement, you must notify Wollo in writing by email to [email protected] within 30 days of the date you first agree to the Terms, stating that you do not want to resolve disputes with Wollo by arbitration. Opting out of the Arbitration Agreement will not affect any other part of the Terms.
Wollo is always interested in resolving disputes amicably and fairly, and so if you have concerns, we strongly encourage you to first contact us at [email protected]. Our support team is available to help and usually can resolve any concerns you may have.
If that is not successful, a party intending to seek arbitration must first send to the other, by email or certified mail, a written Notice of Dispute (“Notice”). The Notice to Wollo should be sent to [email protected]. The Notice must (i) describe the nature and basis of the claim or dispute and (ii) state the specific relief requested. You and Wollo agree to allow 60 calendar days after the Notice is received for us to try to resolve any dispute through negotiations. During that time, neither party may submit the claim to arbitration. If Wollo and you do not resolve the claim within 60 calendar days after the Notice is received, you or Wollo may commence an arbitration proceeding.
Arbitration will be conducted by one neutral arbitrator in accordance with applicable arbitration rules in Cyprus, as modified by this Arbitration Agreement. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement.
Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Terms and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Unless Wollo and you agree otherwise, any arbitration hearings will take place in Cyprus or through virtual proceedings. If attending arbitration hearings in Cyprus would cause you a severe hardship, the location of arbitration hearings shall be determined by the arbitrator in a virtual or otherwise mutually accessible proceeding.
At the end of the arbitration, the arbitrator shall issue a reasoned written decision (called an award) sufficient to explain the essential findings and conclusions on which the award is based.
You and Wollo agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Wollo agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief for the party’s individual claims. Any relief awarded cannot be granted to or affect other users.
Payment of all filing, administration, and arbitrator fees will be governed by the applicable arbitration rules.
All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
Despite the Arbitration Agreement, either you or Wollo may bring an action seeking only individualized (non-class) relief in the small claims court with jurisdiction over your location, so long as the action is not removed or appealed to a court of general jurisdiction. Any dispute about whether a claim falls within any given small claims court’s jurisdiction will be resolved by that small claims court, not by an arbitrator.
If a court or the arbitrator decides that any term or provision of this Arbitration Agreement is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. The remainder of the Terms will continue to apply.
For avoidance of doubt, nothing in this Arbitration Agreement shall affect any non-waivable statutory rights that apply to you. To the extent any claim, dispute or controversy covered by the Terms isn’t arbitrable under applicable laws or otherwise, you agree such claim or dispute will be resolved exclusively in accordance with the subsection of these Terms titled “Choice of Law, Jurisdiction, Venue” below.
Notwithstanding any provision in these Terms to the contrary, Wollo agrees that if it makes any future change to this Arbitration Agreement while you are a user of the Services, you may reject any such change by sending Wollo written notice within thirty 30 calendar days of the change to [email protected]. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
You agree that Wollo, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services and remove and discard any content within the Services, for any reason, including, without limitation, for lack of use or if Wollo believes that you have violated or acted inconsistently with the letter or spirit of these Terms.
If you are suspended or your account is terminated from the Services, or content which you generate, upload, or share is removed from the Services, or access to it is restricted, in breach of these Terms of Service, you have a right to bring proceedings for breach of contract if granted under local law.
Wollo may also in its sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of these Terms may be effected without prior notice, and acknowledge and agree that Wollo may (but has no obligation to) immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. Termination of your account or access to any component of the Services will not terminate Wollo’s rights to your Content.
Further, you agree that Wollo will not be liable to you or any third party for any termination of your access to the Services.
These Terms constitute the entire agreement between you and Wollo and govern your use of our Services, superseding any prior agreements between you and Wollo with respect to the Services.
If you are not a consumer in the European Economic Area, these Terms are governed by the laws of Cyprus without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, as set forth above, you and Wollo agree to submit to the personal and exclusive jurisdiction of the courts of Cyprus.
If you are a consumer in the European Economic Area, these Terms are governed by the laws of the country of your habitual residence, without regard to its conflicts of law provisions. If you are a consumer and have your habitual residence in the EU, you enjoy the protection afforded to you by the mandatory provisions of the law of your country of residence. You and Wollo agree to submit to the non-exclusive jurisdiction of the courts of Cyprus. This means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in Cyprus or in the member state of the European Economic Area in which you live.
We are neither willing nor obligated to participate in dispute resolution proceedings with consumers before a consumer arbitration board under the EU Directive on Consumer ADR.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should try to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.
Any failure of Wollo to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one year after such claim or cause of action arose or be forever barred.
The following clause applies if you are located in the European Economic Area: The above expiration of claims does not apply insofar as claims are based on a breach of a cardinal contractual obligation or on intentional or grossly negligent behavior on our part or our legal representatives or employees. The liability for culpable injury to life, body, or health remains unaffected.
You may not assign these Terms without the prior written consent of Wollo, but Wollo may assign or transfer these Terms, in whole or in part, without restriction.
Notices to you, including notices about changes to these Terms, may be made via either email or postal service. You agree to provide Wollo with a current email address, to periodically monitor your email for communications from Wollo, and to provide Wollo with an updated email address if you can no longer receive email at the address you previously provided. The Services may also provide notices to you of changes to these Terms or other matters by displaying notices or links to notices generally on the Services.
We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. Material changes will become effective no earlier than 30 days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new Terms.
If you have any questions about our Services, or to report any violations of these Terms, please contact us at [email protected].