Terms of Service

Hello and welcome!

These Terms of Service are an agreement formed between you and Alperen LTD. They cover the website available at Wollo.ai (the "Website") and the Wollo mobile application (the "App"). In these Terms we’ll sometimes refer to Alperen LTD as "Wollo," "Company," "we," or "us." We’ll refer to our Website and App, together with any content, tools, features, and functionality offered on or through them as the "Services."

These Terms govern your access to and use of the Services. Please read them carefully, as they include important information about your legal rights. By accessing or using the Services, you’re agreeing to these Terms. If you don’t understand or agree to these Terms, please don’t use the Services.

In these Terms, "you" and "your" means you as the user of the Services. If you use the Services on behalf of a company or other entity then "you" includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity’s behalf.

Definitions

The following terms have specific meanings when used in these Terms:

• Characters: AI-powered personas created by users on the platform, defined by personality traits, descriptions, backstories, and other configurable attributes. Characters can be made public or private and may be offered at free or paid tiers.
• Scenes: Interactive narrative experiences or structured conversation flows associated with a Character. Scenes may include branching dialogues, storylines, or contextual settings that shape how users interact with a Character. Creators may offer Scenes at free or paid tiers.
• Media: Images, videos, audio files, or other multimedia content uploaded, generated, or published by users on the platform, including AI-generated images and user-uploaded photos or videos. Creators may offer Media at free or paid tiers.
• Posts: Content published to the public feed, including text, images, videos, polls, and reposts.
• Creator: A user who has completed the Creator onboarding and identity verification process and is eligible to monetize content on the platform.
• Tiers: Subscription levels set by Creators that grant subscribers access to specific paid content, including Characters, Scenes, Media, and Posts.
• Generated Content: Any content produced by or through the Services’ AI systems in response to user input, including character responses, dialogues, AI-generated images, and other AI-produced materials.

Use of the Services

Wollo is an AI-powered social network and creator platform. The Services allow you to:

• Create, customize, and publish AI Characters with unique personalities, descriptions, and attributes;
• Chat with AI Characters created by yourself and others;
• Send and receive direct messages (DMs) with other users;
• Follow other users and Creators and build a social network;
• Post content in a public feed, including text posts, images, videos, polls, and reposts;
• Browse, discover, and engage with content in the platform’s social feed;
• Like, comment on, repost, and share content created by other users;
• Leave reviews and ratings on Characters;
• Create and interact with Scenes associated with Characters;
• Block or mute other users to control your experience;
• Become a Creator and monetize your content by setting paid Tiers for Characters, Posts, Scenes, and Media; and
• Purchase access to premium content created by other Creators through subscription Tiers.

AI-Generated Content Transparency

In accordance with the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), we inform you that:

• Characters on Wollo are AI-powered. When you chat with a Character, you are interacting with an artificial intelligence system, not a human being. All Character responses are generated by AI models.
• Images, text, and other content marked as “AI-generated” or produced through Wollo’s generation tools are created by AI systems and may not reflect real events, people, or facts.
• AI-generated content is unpredictable by nature and may contain inaccuracies, hallucinations, or content that does not reflect the views of the Character’s creator or Wollo.
• Wollo clearly labels AI-generated content where technically feasible. Users should not rely on AI-generated content for factual accuracy, professional advice, or decision-making.

Your Registration Obligations

When you register to use the Services, you agree to provide accurate and complete information about yourself. If you are under 13 years old OR if you are under 16 years old and a citizen or resident in the European Economic Area (EEA) or the United Kingdom (UK), do not sign up for the Services – you are not authorized to use them.

To apply for Creator status and monetize content on the platform, you must be at least 18 years of age and meet all eligibility requirements imposed by our payment processing partner, Stripe. By applying to become a Creator, you confirm that you meet these age and eligibility requirements.

Member Account, Password and Security

You are responsible for maintaining the confidentiality of your password and account, and for all activities that occur under your password or account. You agree to immediately notify Wollo of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session when accessing the Services. Wollo will not be liable for any loss or damage arising from your failure to comply with this paragraph.

General Practices Regarding Use and Storage

You acknowledge that Wollo may establish general practices and limits concerning use of the Services. These may include, without limitation, the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on Wollo’s servers on your behalf. You agree that Wollo has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded to the Services. You acknowledge that Wollo reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Wollo reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

Email Notifications

You consent to receive notifications from us electronically to the e-mail address you provide to us. These notifications may be about your account, changes to our service, or other updates or marketing relating to our service.

User Conduct

In addition to agreeing to comply with our Community Guidelines (available at https://wollo.ai/community-guidelines), which are incorporated herein, you agree to comply with the following conditions in using the Services. You are solely responsible for all content you submit to the Services. (When we say "content you submit" and similar terms, we mean anything you seek to post, transmit, or share, including but not limited to text, images, sounds, video, graphics, information, or other data.)

You agree not to submit any content that:

• (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to submit; (iii) contains software viruses or any computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware; (iv) poses a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
• (vi) is threatening, abusive, harassing, tortious, or bullying; (vii) is excessively violent or depicts realistic serious violence against a person or animal in graphic detail; (viii) is defamatory, libelous, or verifiably false with the purpose of harming others; (ix) constitutes hate speech that demeans or promotes discrimination or violence on the basis of race, ethnicity, gender, religion, age, or other social, physical, or mental characteristics;
• (x) is obscene or pornographic; (xi) constitutes sexual harassment; (xii) constitutes sexual exploitation or abuse of a minor, including sharing child sexual exploitation or abuse imagery or content, grooming, or sexual extortion; (xiii) glorifies or provides instructions for self-harm, including self-injury, suicide, or eating disorders;
• (xiv) promotes terrorism or violent extremism; (xv) furthers or promotes criminal activity; (xvi) seeks to buy or sell illegal drugs; (xvii) facilitates fully automated decision making that adversely impacts a person’s legal rights; (xviii) seeks to provide medical, legal, financial, or tax advice; (xix) interferes with or disrupts the Services;
• (xx) interferes with or appropriates any person’s right of publicity by using their name, likeness, or persona without permission and outside a permissible context such as non-commercial parody or public commentary; or (xxi) in the sole judgment of Wollo, is objectionable or restricts or inhibits any other person from using the Services, or which may expose Wollo or its users to any harm or liability.

You likewise agree not to do any of the following in connection with your use of the Services:

• (i) disobey any requirements, procedures, policies, or regulations of networks connected to the Services; (ii) violate any applicable law or regulation; (iii) impersonate any person or entity; (iv) solicit personal information from anyone under the age of 18; (v) harvest or collect email addresses or other contact information of other users by electronic or other means for the purposes of sending unsolicited communications;
• (vi) obtain or attempt to obtain any information through any means not intentionally made available through the Services; (vii) lease, lend, sell, or sublicense any part of the Services; (viii) try to evade any technological measure designed to protect the Services; or (ix) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any Services source code, in whole or in part.

Character Creation Rules

When creating Characters on Wollo, you agree to the following additional rules:

• You may not create Characters that impersonate real, identifiable living individuals (including public figures, celebrities, politicians, or private persons) without their explicit, documented consent. Characters that are clearly labeled as parody, satire, or fan-fiction and that do not mislead users into believing they are interacting with the real person may be permitted at Wollo’s discretion.
• You may not create Characters designed to mislead users into believing they are interacting with a real human rather than an AI system.
• You may not create Characters that are designed to extract personal, financial, or sensitive information from other users.
• Characters must comply with all User Conduct rules above. Paid Characters behind Tiers must additionally comply with all Creator Obligations.

To the extent Wollo chooses to support voice, audio, or video features, you agree not to: (i) submit recordings of real people without their consent; (ii) use any Wollo feature to create or engage in “deepfakes” or impersonation of any real person; or (iii) submit recordings that violate any of the User Conduct rules above.

Social Features and Feed Conduct

When using Wollo’s social features, including but not limited to following Creators, liking content, leaving comments, posting in the feed, creating polls, leaving reviews on Characters, reposting content, and sending direct messages, you agree to:

• (i) not engage in spam, excessive automated interactions, or artificial inflation of engagement metrics;
• (ii) not harass, stalk, or intimidate other users through follows, comments, DMs, reviews, or other interactions;
• (iii) respect other Creators’ work and not falsely claim ownership of Characters or content created by others;
• (iv) not use comments, reviews, DMs, posts, polls, or other communication features to share harmful, abusive, or inappropriate content as defined in the User Conduct section above;
• (v) not attempt to manipulate the platform’s recommendation systems, trending features, feed algorithms, or discovery mechanisms through artificial means;
• (vi) not use polls or reviews to spread misinformation, harass users, or manipulate community sentiment;
• (vii) not share, redistribute, or screenshot premium or paywalled content belonging to other Creators without their authorization; and
• (viii) engage respectfully with the community and follow the spirit of collaborative creativity that Wollo is designed to foster.

Direct Messages

Wollo provides direct messaging functionality that allows users to communicate privately with one another. You understand and agree that:

• Direct messages are subject to the same User Conduct rules as all other content on the Services;
• Wollo may access, review, and moderate direct messages to enforce these Terms, respond to legal requests, or ensure platform safety;
• You will not use direct messages to solicit, harass, threaten, or send unsolicited commercial communications to other users;
• Wollo is not responsible for the content of messages sent between users; and
• If you or another user deletes their account, direct message history with that user may be retained in anonymized or redacted form for safety and compliance purposes, or may be deleted in accordance with our data retention practices described in our Privacy Policy.

Blocking and Muting

Wollo provides tools that allow you to block or mute other users. When you block a user, that user will be unable to view your profile, Characters, or content, send you direct messages, or interact with your posts. When you mute a user, their content will be hidden from your feed without notifying them. Wollo is not responsible for any consequences arising from your decision to block or mute another user.

Content Moderation

We reserve the right to investigate and take appropriate action against anyone who we conclude, in our sole discretion, has violated these Terms. That action may include, without limitation, restricting the visibility of content, removing likes, comments, reviews, or posts, suspending or removing content from the Services, suspending or terminating your account, restricting your ability to create Characters or images, removing your Creator status, and reporting you to law enforcement.

We use automated and manual measures to help identify activities that may be illegal (such as terrorism content and child sexual exploitation and abuse content), non-compliant, or that fail to comply with these Terms and/or our Community Guidelines.

You can report content, Characters, images, posts, reviews, DMs, or user behavior by using the reporting features available within the Services. You can also report content by contacting us at [email protected]. We may share information from your report with the user who provided the reported content in investigating whether it complies with these Terms and applicable law.

Digital Services Act Compliance

For users in the European Economic Area, the following applies in accordance with the Digital Services Act (Regulation (EU) 2022/2065):

• Wollo provides a notice-and-action mechanism through in-app reporting features and via email at [email protected]. Upon receiving a notice regarding illegal content, we will process it promptly, take a decision, and communicate that decision to the notifier in a timely manner.
• If you believe content you posted was wrongfully removed or restricted, you may submit an internal complaint through the reporting system or by contacting [email protected]. We will review the complaint and inform you of our decision.
• You may also refer unresolved disputes to an out-of-court dispute settlement body certified under the DSA. Details of available bodies will be made available on our website.
• Our designated point of contact for authorities and users in the EU for matters relating to the DSA is: [email protected].
• Wollo will publish transparency reports as required under the DSA, including information on content moderation activities, notices received, and complaints processed.

Content You Submit

When you submit content to the Services, you represent and warrant that you own all right, title, and interest in and to that content, or that you have received all necessary permissions, clearances, and authorizations in order to submit it to the Services.

When you submit such content, you retain whatever ownership rights in that content you had to begin with. You grant Wollo, to the fullest extent permitted under the law, a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, make available, store, modify, exploit, commercialize, and otherwise use the content for any Wollo-related purpose in any form, medium, or technology now known or later developed, including without limitation to operate, improve, and provide the Services.

You agree that these rights and licenses include a right for Wollo to allow other users of the Services to access, use, and interact with the content you submitted. You agree that these rights and licenses also include a right for Wollo to make the content available to, and pass these rights along to, others with whom we have contractual relationships.

Generated Content

When you create an AI Character using the Services in accordance with these Terms, then as between you and Wollo, you own all rights in that Character, including its personality, characteristics, and defining attributes. When you generate content of any kind using the Services – for example, character responses and dialogues, AI-generated images, or other materials (collectively "Generated Content") – then as between you and Wollo, you own that Generated Content, subject to the license granted to Wollo below.

You grant Wollo, to the fullest extent permitted under the law, a nonexclusive, worldwide, royalty-free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, make available, store, access, modify, exploit, commercialize, and otherwise use your Characters and all Generated Content for any purpose, including but not limited to (i) facilitating other users’ ability to interact with your Characters and view or interact with your Generated Content; (ii) displaying your Characters and Generated Content in social feeds, discovery features, and recommendations; (iii) allowing other users to like, comment on, review, repost, and share your Characters and Generated Content; (iv) promoting the Services on- or off-service; and (v) training and developing our AI models and systems.

Feed Content and Posts

Content you post to the public feed, including text posts, images, videos, polls, and reposts, is subject to the same license granted to Wollo above. When you repost another user’s content, you do not acquire any ownership rights in that content. You acknowledge that posts, reposts, poll responses, reviews, and comments may be visible to other users of the platform and may appear in search results, discovery features, and recommendation algorithms.

Services Content, Software, and Trademarks

You acknowledge and agree that the Services may contain content or features protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. In connection with your use of the Services you will not engage in or use any data mining, robots, scraping, or similar automated data gathering or extraction methods. If you are blocked by us from accessing the Services, you agree not to implement any measures to circumvent such blocking.

The Wollo name and logos are trademarks of Alperen LTD (collectively the “Wollo Trademarks”). Nothing in these Terms or the Services should be construed as granting any license or right to use any of the Wollo Trademarks without our prior written permission.

Third-Party Material

Under no circumstances will Wollo be liable for any content or materials of any third parties, including Characters created by other users, Generated Content, images, posts, comments, reviews, poll results, or other user interactions. You acknowledge that AI-generated content, by its nature, is unpredictable and may produce content that is inaccurate, offensive, or does not reflect the views of Wollo or the Character creator.

As a social platform, Wollo enables interaction between Creators and with Characters created by the community. You are responsible for your own interactions and any content you generate through those interactions.

Copyright Complaints

Wollo respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you can notify Wollo at [email protected].

Copyright Notices

A written notification of claimed copyright infringement should include: (a) an electronic or physical signature of the person authorized to act on behalf of the copyright owner; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the infringing material is located on the Services; (d) your address, telephone number, and email address; (e) a statement that you have a good faith belief that the disputed use is not authorized; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-Notices

If you believe that your content was removed or disabled due to a copyright notice and the content is not infringing, you may send us a written counter-notice containing: (a) your physical or electronic signature; (b) identification of the removed content and its prior location; (c) a statement of good faith belief that the content was removed as a result of mistake or misidentification; (d) your name, address, telephone number, and email address; and (e) a statement that you consent to the jurisdiction of the courts of Cyprus. If we receive a counter-notice, we will send a copy to the original complaining party and will restore the removed content within 14 business days unless the original complaining party files a court action.

Repeat Infringer Policy

In accordance with applicable law, Wollo has adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are deemed to be repeat infringers.

Third-Party Websites and Services

The Services or third parties may provide links or other access to other sites, resources, or applications. Wollo has no control over such sites, resources, or applications and is not responsible for and does not endorse them.

Becoming a Creator

Eligible users who are at least 18 years of age may apply to become Creators on Wollo, which enables them to monetize their content. To become a Creator, you must complete an onboarding and identity verification process through our payment processing partner, Stripe Connect. By applying to become a Creator, you agree to comply with Stripe’s Connected Account Agreement and applicable Stripe terms of service in addition to these Terms.

Wollo reserves the right to approve, deny, suspend, or revoke Creator status at any time, in its sole discretion, including for violations of these Terms, Community Guidelines, or Stripe’s terms.

Creator-Subscriber Relationship

Wollo acts as the platform and marketplace that facilitates transactions between Creators and subscribers. When you subscribe to a Creator’s Tier, you are purchasing access to that Creator’s content through the Wollo platform. Wollo is the merchant of record for all transactions and handles billing, payment processing, and refunds. The Creator is responsible for the content made available through their Tiers. Wollo does not guarantee the quality, accuracy, or availability of any Creator’s content and is not a party to any agreement between you and the Creator regarding the nature or scope of the content provided.

Creator Obligations

As a Creator, you have additional responsibilities. You agree to:

• Provide accurate and non-misleading descriptions of all paid content, including Characters, Scenes, Media, and Posts offered behind Tiers;
• Deliver the content and experiences promised in your Tier descriptions to subscribers;
• Not use paid Tiers to gate content that violates these Terms, our Community Guidelines, or applicable law;
• Not engage in deceptive pricing practices, including inflating prices to create a false impression of value;
• Comply with all applicable tax, reporting, and regulatory obligations arising from your Creator earnings;
• Not use your Creator status to solicit personal or financial information from subscribers outside the platform; and
• Respond in good faith to subscriber complaints or concerns about paid content.

Tiers and Paid Content

Creators may set paid subscription Tiers for their content, including but not limited to Characters, Posts, Scenes, and Media. Creators are solely responsible for setting their own pricing and for the quality and accuracy of the content they offer behind paid Tiers.

When you purchase a Creator’s paid Tier, you gain access to the content included in that Tier for the duration of your subscription. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

Creator Payouts

Creator payouts are processed through Stripe Connect. Wollo retains a platform fee (as disclosed during Creator onboarding) from each transaction. Payout schedules, minimum payout thresholds, and applicable fees are subject to Stripe’s policies and may vary by region.

We may change our platform fee from time to time. If we increase the platform fee, we will give Creators at least 30 days’ notice before the change takes effect.

You are solely responsible for any taxes, duties, or obligations arising from your Creator earnings. Wollo does not provide tax advice and is not responsible for your tax compliance.

Refunds for Creator Content and Right of Withdrawal

Purchases of Creator content (including Tier subscriptions) are generally non-refundable except where required by applicable law. If you believe a purchase was made in error or you experienced a technical issue, please contact us at [email protected].

EU/EEA/UK Consumers: Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal for digital content purchases. However, by making a purchase on the platform and accessing the digital content immediately, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content has been accessed or the service has commenced. This will be confirmed to you at the time of purchase.

Creator Account Termination and Subscriber Impact

If a Creator’s account is terminated (whether voluntarily or by Wollo), the following applies:

• Active subscribers will retain access to any content already delivered during their current billing period;
• No further subscription charges will be processed for the terminated Creator’s Tiers;
• Wollo may, at its discretion, issue prorated refunds to subscribers for unexpired subscription periods;
• Pending Creator payouts may be suspended or forfeited if the termination was due to a violation of these Terms; and
• Wollo may preserve publicly available Characters, Scenes, and content in accordance with the Data Retention provisions of our Privacy Policy.

Billing

If you purchase any Services, you will provide complete and accurate billing information, including a valid payment method. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You are responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.

Cancellation

You can cancel your paid subscription at any time. Payments are non-refundable, except where required by law. If you purchased your subscription from a mobile app store, you’ll need to cancel through the Apple App Store or Google Play. If you purchased via the website, please contact us at [email protected].

Changes

We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.

Indemnity and Release

You agree to release, indemnify, and hold Wollo and its affiliates and their officers, employees, directors, and agents harmless from any and all losses, damages, and expenses of any kind arising out of or relating to your use of the Services, including reasonable attorneys’ fees, rights, claims, actions of any kind, and injury (including death) arising out of or relating to your use of the Services. This indemnity obligation does not apply to consumers in the European Economic Area to the extent it would be unenforceable under applicable mandatory consumer protection laws.

Disclaimer of Warranty

Your use of the Services is at your sole risk. The Services are provided on an "AS IS" and "AS AVAILABLE" basis. Wollo expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Wollo makes no warranty that (i) the Services will meet your requirements, (ii) the Services will be uninterrupted, timely, secure, or error-free, or (iii) the results that may be obtained from the use of the Services will be accurate or reliable.

Limitation of Liability

You understand and agree that Wollo will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or damages for loss of profits including but not limited to damages for loss of goodwill, use, data, or other intangible losses, whether based on contract, tort, negligence, strict liability, or otherwise, resulting from: (i) the use or the inability to use the Services; (ii) your access, use, creation of, or interaction with any content or Generated Content; (iii) your sharing with any third party of any content or Generated Content; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party (including users) on the Services; (vi) any Creator content, Tier pricing, or monetization disputes; or (vii) any other matter relating to the Services.

In no event will Wollo’s total liability to you for all damages, losses, or causes of action exceed the greater of: (i) €100; or (ii) the amount you paid Wollo (if any) in connection with your use of the Services in the twelve (12) months preceding the claim.

This paragraph applies if you are located in the European Economic Area: No exemption from liability applies to damages insofar as these are based on a breach of a cardinal contractual obligation or on intentional or grossly negligent behavior on our part. If we breach a cardinal contractual obligation only through slight negligence, our liability is limited to the foreseeable typical damage. The liability for culpable injury to life, body, or health remains unaffected.

Agreement to Arbitrate

You and Wollo agree that any and all disputes or claims that have arisen or may arise between you and Wollo, whether arising out of or relating to these Terms (including any alleged breach thereof), the Website or Services, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify.

The arbitration will be conducted in accordance with the Rules of Arbitration of the Cyprus Arbitration and Mediation Centre or another mutually agreed arbitration body. The arbitration shall take place in Cyprus unless the parties agree otherwise.

European Economic Area Consumers: Nothing in this Arbitration Agreement limits your rights as a consumer under EU law. If you are a consumer habitually resident in the EEA, you retain the right to bring proceedings in the courts of your country of habitual residence, and no provision of this Arbitration Agreement shall deprive you of the protection afforded by the mandatory provisions of the law of your country of residence. You may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

Jury Trial and Class Action Waivers

You and Wollo agree that, by entering into these Terms, you and Wollo are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not by a judge or a jury.

How to Opt Out

If you do not want to be bound by the Arbitration Agreement, you must notify Wollo in writing by email to [email protected] within 30 days of the date you first agree to the Terms.

Pre-Arbitration Dispute Resolution Process

Wollo is always interested in resolving disputes amicably. If you have concerns, we strongly encourage you to first contact us at [email protected]. If that is not successful, a party intending to seek arbitration must first send to the other a written Notice of Dispute ("Notice"). The Notice must describe the nature and basis of the claim and state the specific relief requested. You and Wollo agree to allow 60 calendar days after the Notice is received to try to resolve any dispute through negotiations.

Arbitration Procedures

Arbitration will be conducted by one neutral arbitrator in accordance with applicable arbitration rules in Cyprus. All issues are for the arbitrator to decide. The arbitrator can award the same damages and relief on an individual basis that a court can award under the Terms and applicable law. At the end of the arbitration, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

Requirement of Individualized Arbitration and Relief

You and Wollo agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding.

Costs of Arbitration

Payment of all filing, administration, and arbitrator fees will be governed by the applicable arbitration rules.

Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential.

Small Claims

Despite the Arbitration Agreement, either you or Wollo may bring an action seeking only individualized (non-class) relief in the small claims court with jurisdiction over your location.

Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement is invalid or unenforceable, the parties agree to replace such term with one that is valid and enforceable and comes closest to expressing the intention of the invalid provision.

Future Changes to Arbitration Agreement

If Wollo makes any future change to this Arbitration Agreement, you may reject any such change by sending written notice within 30 calendar days of the change to [email protected].

Termination

You agree that Wollo, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services and remove and discard any content within the Services, for any reason, including for lack of use or if Wollo believes that you have violated these Terms.

If you are a Creator, termination of your account will also result in the termination of your Creator status and the suspension of any pending payouts, subject to applicable law. For the impact on your subscribers, see the “Creator Account Termination and Subscriber Impact” section above.

If you are suspended or your account is terminated from the Services, or content you generated, uploaded, or shared is removed from the Services or access to it is restricted in breach of these Terms, you have a right to bring proceedings for breach of contract if granted under local law.

Wollo may also discontinue providing the Services, or any part thereof, at any time with or without notice. Termination of your account or access to any component of the Services will not terminate Wollo’s rights to your Content.

Entire Agreement

These Terms constitute the entire agreement between you and Wollo and govern your use of our Services, superseding any prior agreements.

Governing Language

These Terms are drafted in English. If these Terms are translated into any other language and there is a discrepancy between the English version and the translated version, the English version shall prevail to the extent permitted by applicable law.

Choice of Law, Jurisdiction, Venue

If you are not a consumer in the European Economic Area, these Terms are governed by the laws of Cyprus without regard to its conflict of law provisions, and with respect to any disputes or claims not subject to arbitration, you and Wollo agree to submit to the personal and exclusive jurisdiction of the courts of Cyprus.

If you are a consumer in the European Economic Area, these Terms are governed by the laws of the country of your habitual residence, without regard to its conflicts of law provisions. You enjoy the protection afforded to you by the mandatory provisions of the law of your country of residence. You may bring a claim in Cyprus or in the EEA member state in which you live.

We are neither willing nor obligated to participate in dispute resolution proceedings with consumers before a consumer arbitration board under the EU Directive on Consumer ADR.

Force Majeure

Wollo shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Wollo’s reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

Survival

The following sections of these Terms shall survive any termination or expiration of these Terms or your use of the Services: Definitions, Intellectual Property Rights (including all licenses granted to Wollo), Copyright Complaints, Creator Monetization (with respect to outstanding payment obligations and Wollo’s rights), Indemnity and Release, Disclaimer of Warranty, Limitation of Liability, Dispute Resolution By Binding Arbitration, and this General section.

Severance

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should try to give effect to the parties’ intentions as reflected in the provision, and the other provisions remain in full force and effect.

No Waiver

Any failure of Wollo to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Expiration of Claims

You agree that any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one year after such claim arose or be forever barred. This does not apply in the EEA insofar as claims are based on a breach of a cardinal contractual obligation or on intentional or grossly negligent behavior.

Assignment

You may not assign these Terms without the prior written consent of Wollo, but Wollo may assign or transfer these Terms without restriction.

Notice

Notices to you may be made via email or postal service. You agree to provide a current email address and monitor it for communications from Wollo.

Changes to these Terms

We reserve the right to change these Terms at any time. Material changes will become effective no earlier than 30 days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Services after the date any such changes become effective constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about our Services, or to report any violations of these Terms, please contact us at [email protected].

Alperen LTD

Agias Fylaxeos 123, Limassol, Cyprus